Performance Analytics & Optimization: Track, analyze, and report on campaign performance, ROI, and KPIs, proposing actionable strategies for improvement.
Customer Journey Personalization: Utilize data insights from diverse online/offline interactions (Google Analytics, Customer Data Platform, social media, & etc.) to create personalized online content and campaigns for targeted audience segments.
Digital Asset Management: Manage and update content across all company websites, online platforms, and Google My Business profiles.
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Build and validate proof-of-concepts (POCs), prototypes, and reference architectures for new AI use cases and technologies.
Develop and integrate AI capabilities such as large language models (LLMs), retrieval-augmented generation (RAG), AI agents, automation workflows, predictive analytics, and intelligent knowledge systems.
Design and implement system integrations through APIs, databases, cloud platforms, and enterprise applications.
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Credit & Risk Intelligence: Lead development of AI/ML models for credit scoring, lease default prediction, and portfolio risk analytics—leveraging both traditional financial data and alternative data sources .
Process Automation: Deploy NLP and generative AI solutions to automate lease document review, contract analysis, and compliance checking; streamline RFP responses and lease negotiation workflows .
Commercial Optimization: Build predictive analytics for lease pricing optimization (NPV/NER modeling), tenant retention scoring, and market intelligence—analyzing comparable properties, pricing trends, and competitive positioning .
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Collaborate with vendors and assist the Project Manager to revamp the company website and company products, ensuring it aligns with brand identity and user needs.
Participate in design conceptualization, content development, and coordination with external and internal stakeholders.
Compile reports, check for content quality, and ensure timely delivery of website updates.
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We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Collaborate with vendors and assist the Project Manager to revamp the company website and company products, ensuring it aligns with brand identity and user needs.
Participate in design conceptualization, content development, and coordination with external and internal stakeholders.
Compile reports, check for content quality, and ensure timely delivery of website updates.
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