• Ensure the safety and security operating systems are developed, designed, and installed to meet Ikano requirements and local legislation.
• Ensure the adaption of internal and national requirements to meet Ikano's safety & security intended level of protection.
• Develop and / or update and implement operations guidelines, standards and procedures in accordance with the company's standards and legislation.
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Handle claims administration, including payment processing, refunds, unsuccessful bank transfers, CPF-related transactions and outstanding receivables.
Prepare claims correspondence, reports, meeting minutes and statistical analysis.
Participate in system enhancement projects, UAT testing and process improvement initiatives.
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Process claim settlements and payment related activities including refunds, unsuccessful transfers, CPF related cases, receipt cancellations and claim reprocessing.
Monitor outstanding receivables and overpayments; coordinate recovery or refunds with claimants, hospitals, insurers and relevant parties.
Prepare claims reports and analysis; support UAT, system enhancements and process improvements while identifying and escalating potential fraud or claim inconsistencies.
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