Customer Support: Handle client inquiries, modifications, and emergency situations before and during travel.
Product Knowledge: Maintain in-depth knowledge of popular destinations, travel trends, and visa requirements.
Administration: Process payments, maintain accurate client records, and send confirmations.Trainings will be given as well to recruits that are new to the travel industry.
...
You will be the owner of the Claim management process and Claim management KPIs and have to ensure complete compliance to Alfa Laval Claim Handling policy and Internal control requirements
You will ensure that effective necessary preventive action is planned/placed as part of the Claim resolution.
Bachelor’s Degree in Business Administration with good exposure as coordinator in Quality department in Engineering Industry. And it is good to have certification like lean six-sigma project execution driving it across functions.
...
Assist in monitoring project performance through reporting, dashboards, KPI tracking, risk/issue management, and contribute to process standardization and continuous improvement initiatives.
Support Risk & Compliance activities including Risk & Control Self-Assessments (RCSA), risk mitigation tracking, issue management, and maintenance of risk registers, action logs, and compliance trackers to ensure accuracy and completeness.
Assist in preparing risk dashboards, reports, and presentations, while coordinating meetings, performing basic data validation, and providing documentation and administrative support.
...