Act as the executive-level claims contact for strategic broker partners and major corporate customers, leading high-stakes discussions and resolving complex claims matters
Support the development and monitoring of risk appetite measures and key risk indicators, including escalation of material risk exposures and breaches.
Lead end-to-end business analysis for complex initiatives, including requirements elicitation, functional design, process optimisation and solution validation.
Define key success metrics to monitor portfolio performance, stability, and delivery velocity while communicating status and risks to executive leadership.