Prioritise and assign tasks to ensure the team’s resources are used effectively and systems projects are implemented in accordance with project plans and budgets.
Communicate with system users to identify and resolve user problems.
Respond to more complex, escalated enquiries from team members and check the quality of their work.
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Assist in creating mock-ups, or logic decision flows to visualize digital solutions for stakeholder buy-in and approval.
Serve as the primary point of contact between GTPC department and technical partners (IT/ system vendors) during system configurations and enhancements.
Drive the tracking of business requirements, deliverables, system issues, timelines, risks, and dependencies to ensure projects remain on schedule and within scope.
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Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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Own the technical reliability of CRM/CDP integrations and data synchronization, ensuring APIs, event feeds, identity mapping, and audience/conversion syncs between platforms.
Uphold data governance and consent requirements for targeting and tracking, including opt-out handling, suppression rules, and safe handling of customer identifiers in line with agreed standards.
Establish QA and monitoring routines for launches and ongoing operations, troubleshoot tracking/automation/data issues efficiently, and coordinate resolution with Engineering, BI/Data, and vendors.
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Performance Optimization: Help monitor and optimize system performance, focusing on efficiency, scalability, and security.
Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures to facilitate knowledge sharing and compliance.
Client Collaboration: Work closely with clients to understand their needs, providing tailored solutions and proactive support.
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Assist in integrating data from multiple sources, including building management systems (BMS), IoT devices, email, SharePoint, ERP/CRM systems, spreadsheets, databases, and other business applications.
Support data analytics, engineering data analysis, dashboards, and reporting initiatives for property operations, asset management, M&E performance monitoring, predictive maintenance, energy consumption analysis, and ESG tracking.
Analyze engineering and operational data to identify trends, equipment performance issues, maintenance opportunities, process improvements, and energy efficiency enhancements.
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