Troubleshoot, diagnose and resolve network-related issues, including connectivity, performance and security incidents, and conduct root cause analysis for continuous improvement. •
Implement and enforce network security measures, including firewalls, VPNs and intrusion detection/prevention systems, ensuring compliance with security standards and policies. •
Maintain comprehensive network documentation, including configurations, architecture diagrams, fibre layouts and operational procedures, and prepare regular performance and security reports. •
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Plan, implement, and review business applications to ensure effectiveness and compliance, while driving digital transformation, operational efficiency, and global standards for system integrity, security, and governance. •
Develop and maintain technical support documentation, ensuring compliance with approved standards and procedures, and proper recording of all activities, including user and technical manuals. •
Assist in handling incidents or problems of any priority that impact services, act as an escalation point for unresolved issues, and help maintain SLAs by guiding the resolution of incidents, problems, maintenance, and enhancement requests for assigned applications. •
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