Looking to kick start your career in tech and gain hands-on experience? Our IT department is looking for an enthusiastic IT Intern to join us at our office in Puchong!
Internship Duration: 4-6 Months Location: Puchong, Selangor (On-site)
...
One of the critical part of the solution comprises of training and support services. Our success and growing operations depend on a team of highly skilled and well-trained professionals. As part of our expansion plan, we are constantly looking out for talented, hardworking and energetic individuals who enjoy working in a fast-paced and dynamic environment, thrive on challenges and are willing to learn to keep abreast of the latest in ICT and lab technology.
Our head office and R&D center is located in Puchong, Selangor, and we have sales representatives, engineers and application specialist covering different region throughout the country.
We are looking for suitable candidate to join us to expand our business, including overseas market. If you think you have the credentials, personality and a strong desire to excel, you are welcome to apply this position.
...
Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
...
Tech Exploration & Optimization: Actively research, test, and implement emerging IT tools, features, and monitoring methodologies to improve operational efficiency.
Documentation & Incident Handling: Maintain accurate records of site configurations, system setup procedures, and resolve assigned technical support tickets in a timely manner.
...
Design and develop Service Level Agreements (SLAs) while ensuring that they do not negatively impact the platform performance and only apply to relevant tickets.
Manage and process both standard and non-standard requests, with a particular focus on the Requests For Information (RFIs) to support business needs
Deliver on-demand training sessions to Silva key users, fostering knowledge sharing and skill development
...