Experience in voice customer contacts – This may be in the capacity of a customer service representative, product call centre role, or collections
Language Skill: Business level proficiency in Catonese or Mandarin language (verbal and written) to support our customer base.
Experience: Graduate of any degree with at least 2-4 years of relevant work experience or non-degree holders with at least 4-6 years of relevant work experience.
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Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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Establish alternatives for brand/marketing communication and advertising strategy
Drive the development of new marketing communication and advertising strategy for products and programmes as well as the creation of new alternative offline revenue streams
Regularly assessing performance of existing programs/solutions and finding new methods for increasing yield
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Establish alternatives for brand/marketing communication and advertising strategy
Drive the development of new marketing communication and advertising strategy for products and programmes as well as the creation of new alternative offline revenue streams
Regularly assessing performance of existing programs/solutions and finding new methods for increasing yield
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