Handle staffing issue by providing guidance and counselling, and coordinate the resolution of specific policy-related and procedural problems and inquiries.
To develop and implement HR strategy and action plan to improve operation productivity and support organizational growth
Responsible for the day-to-day administrative duties of the Company to ensure the smooth running of operations, including processing staff claims and verifying staff attendance records to ensure accuracy.
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Evaluation and Reporting: Assess the effectiveness of training programs through feedback, assessments, and performance metrics; provide reports to management with recommendations for improvement.
Talent Development: Support career development initiatives, succession planning, and talent management strategies.
Compliance and Record-Keeping: Maintain accurate training records and ensure compliance with relevant regulations and standards.
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Handle escalations beyond CSO or Senior CSO resolution authority
Coach and performance-manage Malaysia CSOs and the Senior CSO; drive quality calibration
Run cross-market alignment calls or checkpoints with Team Leaders in other markets to surface risks, share best practice, and flag inconsistencies before they reach client governance
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The role will support product planning, pricing, market assessment and go-to-market strategies to ensure that projects are commercially viable and aligned with market demand.
Key Responsibilities
* Develop and execute sales and commercial strategies for industrial, commercial and business-related property products.
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