Provide onsite support at client's premise, remote support by phone & email, and standby support if necessary/activated. Handling clients/end-users IT related requests
Govern financial workflows as the Alternate Finance Officer, functioning as Requestor, Unit Resource Officer (URO), and Acceptance Officer (AcO) to ensure total adherence to established finance policies
Technical Support & Coordination: Whenever required, collaborate with internal teams (engineering, production, warehouse, service team and procurement) to ensure technical specifications, drawings, and certificates are met.
Agency Onboarding and Support: Coordinate agency onboarding, workspace setup and user enablement, provide technical guidance to agency IT teams and service desks, and maintain operational documentation and knowledge articles.
Documentation & Reporting: Compile data, create evaluation reports, and document troubleshooting findings specific to SSD assembly processes to maintain accurate equipment and process records.