To provide engineering and technical support, assist with CAD drawings and project documentation, coordinate after-sales service matters, and support sales and business development activities. The role aims to develop the candidate's technical knowledge and customer relationship skills towards an independent technical sales position.
This is a technical role based in our Singapore Downtown office. You will support our global client base and work aspart of a global team, where communication is key – both with clients and with colleagues across multiple teams and time zones.
Ensure that project PCs running Windows or Linux comply with the standards and policies defined by the Project community before they are onboarded to the relevant centrally governed networks.
Participate in application and system testing, including User Acceptance Testing (UAT), to ensure solution quality, reliability, and business readiness.
Digital Tools & Systems Enablement: Master and leverage the company’s digital tools, proprietary portals (like eZCS), and apps to address client requests and resolve transactional inquiries.
Coordinate incident communications, including SLA breaches, major application issues, and upstream/downstream disruptions, ensuring timely updates to teams and management.
Observability & Logging: Fluent in reading logs and traces using tools like Datadog, Splunk, ELK, or CloudWatch to locate failing components from user-reported issues.
Business Governance & Project – impact analysis, process alignment, customer impact assessment, communications and PDPA, PCIDSS compliance on business processes. To ensure that all processes involving in operational mode are properly documented, and that the documentations are managed and controlled.