Handle high-severity production incidents involving service degradation, platform unavailability, data availability, performance, migration, or upgrade failures.
Root Cause Analysis: Investigate recurring application problems, document findings and coordinate corrective and preventive actions with development teams, vendors and other support teams to minimise recurrence.
The Paralegal/Legal Secretary will provide full support to 2 lawyers in the Intellectual Property and Intangible Assets Department and ensuring that the Department’s day-to-day operations run smoothly.
The Call Buster is a key frontline role responsible for taking and resolving customer calls during US support hours but subject to rotational. This position requires strong problem-solving abilities, excellent customer service skills, and proficiency in using Zendesk to document and address issues effectively.