Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
Participate in the onboarding process for new hires, including preparing documentation, coordinating orientation sessions, and ensuring a smooth integration into the company.
Manage Accounts: Stay up to date on product updates to keep clients informed. Proactively monitor account health to identify and resolve potential problems before they escalate.