Consultation and Guidance: Provides expert level end to end business process consulting to internal customers, serving as the IT partner and provider at a Regional level for HR departments, Center of Excellence, and HR Services. Liaison with HR Operation and IT community to understand needs, develop IT-concepts and blueprints, implement systems solutions and evaluate success. Work cooperatively with the Global HR team to maximize resource utilization and effectiveness of systems solutions
Skills- Experience with Salesforce user support or CRM operations.- Strong communication and stakeholder collaboration skills - ability to explain clearly to business and tech working stakeholders- Experience with CRM user support.- Experience supporting UAT or system enhancement projects.- Experience drafting process flows and documenting standard operating procedures.- Experience extracting and analysing CRM reports.- Experience working in a tech/hyper-growth company.
Clearly document problem details, troubleshooting actions, and findings, and prepare comprehensive escalation materials for issues requiring further investigation.