CTC- Global Hiring! Full Time IT Support Specialist in Selangor - Ricebowl

Company Description CTC Global Sdn Bhd (CTC Malaysia) is a leading IT services and systems integration provider and a wholly owned subsidiary of ITOCHU Techno-Solutions Corporation and ITOCHU Corporation, one of Japan’s largest conglomerates. In Malaysia, CTC Malaysia has supported enterprise customers across major commercial and government sectors for over 50 years, evolving from CSA to CSC and now as part of the CTC and Itochu Group. The company is powered by a team of around 800 qualified and experienced IT professionals who deliver an extensive portfolio of systems integration solutions. Through a country-wide network of 23 service centres, CTC Malaysia helps businesses operate more efficiently and reliably with robust technology services.

Role Description The IT Support Specialist is responsible for providing day-to-day technical and help desk support for end users at the Petaling Jaya site. This contract, on-site role includes diagnosing and resolving hardware and software issues on desktop computers, installing and configuring systems and applications, and handling user requests in a timely manner. The role involves monitoring and maintaining IT equipment, escalating complex issues to senior technical teams or vendors, and documenting incidents and resolutions for continuous improvement. The IT Support Specialist will collaborate with other IT team members to ensure stable operations, support routine maintenance activities, and contribute to a high level of service quality and user satisfaction.

Qualifications

• Strong technical support and help desk support skills, with the ability to respond to user issues efficiently and professionally.
• Hands-on experience with troubleshooting and resolving common hardware and software problems.
• Practical knowledge of desktop computers, including installation, configuration, and maintenance.
• Solid foundation in information technology concepts, operating systems, and basic networking.
• Good communication and interpersonal skills, with the ability to explain technical issues in clear, simple terms.
• Ability to work on-site in Petaling Jaya, manage multiple tasks, and prioritize service requests effectively.
• Relevant certification or diploma/degree in IT, Computer Science, or a related field is preferred.
• Experience supporting enterprise environments or large user bases is an added advantage.