You will work closely with retail and corporate stakeholders on employee relations, performance management, HR policies and operational matters, ensuring consistent and effective HR practices across the organisation. In addition, you will contribute to HR process improvements, employee engagement and broader people initiatives, working collaboratively with the HR team to strengthen service delivery and organisational effectiveness.
Independent Problem Solving: Investigate operational bottlenecks, OT disputes, and staffing ratios, resolving issues directly before reporting to C-suite.
Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence
Monitor store performance, market trends, competitor activities, promotions and customer feedback and provide regular updates to the Sales & Operations Manager.
Monitor store performance, market trends, competitor activities, promotions and customer feedback and provide regular updates to the Sales & Operations Manager.
Monitor store performance, market trends, competitor activities, promotions and customer feedback and provide regular updates to the Sales & Operations Manager.
Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.