Ensure claims are processed within defined turnaround time (TAT), productivity, and quality benchmarks, balancing speed with accuracy and service excellence.
Identify, investigate, and escalate potential fraud, abuse, or leakage risks, working closely with the Fraud Investigation Unit and relevant stakeholders to support effective risk mitigation.
Manage claims requiring additional information by preparing clear, professional, and compliant correspondence to claimants, healthcare providers, and third parties, ensuring timely follow‑ups and resolution.
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Finance or IT related professional certifications, or progress towards completion, would be viewed favorably.
2+ years of compliance/ risk/ audit/ controls experience in insurance, asset management/unit trust company would be ideal.
Knowledge and/ or experience of Aladdin Compliance Dashboard or Bloomberg AIM Compliance Module or a similar portfolio monitoring system would be beneficial is mandatory.
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Identify industry trends, processes, orchestration tools and methodologies pertaining to Disaster Recovery and establish a roadmap that drives innovation across OCBC
Collaborate with different departments and Operational Risk Management to establish Disaster Recovery and Business Continuity recoverability plans and procedures while ensuring they are successfully tested through automated recovery orchestration.
Ensure Disaster Recovery projects and initiatives are delivered on time and on budget through effective financial forecasting and efficient use of project resources.
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Identify and drive performance improvement initiatives that elevate WRFM Factory delivery to top‑quartile performance, with a strong focus on standardization and best‑practice replication.
Operate independently as the single point of accountability interfacing with asset WRFM Factory stakeholders.
Lead functional improvement initiatives aimed at enhancing WRFM Factory processes, tools, and execution quality.
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Independently assess complex claims by applying strong technical judgment, policy interpretation, and medical understanding to ensure fair and accurate claim outcomes.
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Ensure claims are processed within defined turnaround time (TAT), productivity, and quality benchmarks, balancing speed with accuracy and service excellence.
Identify, investigate, and escalate potential fraud, abuse, or leakage risks, working closely with the Fraud Investigation Unit and relevant stakeholders to support effective risk mitigation.
Manage claims requiring additional information by preparing clear, professional, and compliant correspondence to claimants, healthcare providers, and third parties, ensuring timely follow‑ups and resolution.
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Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.
Collect, structure, analyse, and validate environmental sustainability data for products manufactured both in‑house and by outsourced partners, collaborating with cross‑functional stakeholders across regions using Excel and other data formats, and ensuring that supporting documentation and evidence are suitable for use in environmental assessments aligned with ISO 14067, ISO 14040, and ISO 14044.
Support the preparation and analysis of manufacturing, material, and process data to ensure accuracy, consistency, and readiness for sustainability assessments.
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Assist in delivering the project scope, deliverable and objective that support business goals in collaboration with Project Manager, senior management, Head of GFS and stakeholders.
Assist in monitoring the project milestone, manage risks/issues, and coordinate UAT and hyper care to ensure on-time, in-full delivery per agreed timeline.
Service management reviews and performance tracking
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Conduct claimant, provider or third‑party interviews where required, ensuring adherence to investigation protocols, professionalism and non‑tipping‑off principles
Verify claim documentation and supporting records, identifying indicators of forged, altered or inconsistent information using structured review methods and available digital validation tools
Prepare clear, accurate and well‑documented investigation findings, case notes and reports for review, escalation or submission to the SG Fraud team
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Oversee the deployment of codes into production environments and safeguard the integrity of production databases, ensuring adherence to established protocols. This includes monitoring data accuracy, validating changes, and enforcing best practices for secure deployments.
Provide first-level technical support to end-users, serving as the primary point of contact for application-related issues.
Participate in code reviews, debugging, performance tuning and other technical discussions, contributing to ongoing and upcoming projects and enhancements.
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