Oversee reception and front-of-house operations, ensuring professional visitor management, meeting arrangements, and quality service for customers, business partners, and VIP guests.
Observe front desk and room controller ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, call are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner and ensure follow through.
Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
Managing defining SLA’s with service owners based on agreed IT SLA’s and providing regular updates on performance and status of continuous service improvement activities.
Responsible for planning, executing, and closing projects while ensuring they meet agreed scope, time, budget, and quality standards. PMs act as the bridge between stakeholders and the project team, ensuring alignment of objectives, managing risks, and driving successful delivery.
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
Business Development Manager (Service) finds new business opportunities, manages complex business development projects, or supports business segments requiring special focus. Business Development Manager may cover several of these responsibility areas or focus on just one.