The Store Manager is responsible for overseeing daily operations and ensuring smooth, compliant, and efficient performance across assigned outlets. This role includes managing staff schedules, monitoring cash handling, maintaining stock levels, and safeguarding company assets. The supervisor also ensures all products are served to standard and fosters a positive, high-quality customer experience. The ideal candidate is organized, detail-oriented, and committed to operational excellence.
Key Responsibilities:
· Oversee day-to-day operations and ensure smooth operations on the respective in charged outlets
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*Due to strict regulation of Malaysian Immigration and Manpower Department, this position is open for Malaysian Nationals only.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
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· As Sales Lead to ensure delivery on the sales target set by management; includes monthly target, EB partner recruitment, sales campaign etc
· To have min5-8 partner visits per week either joint call with Partner Sales Manager. Ensure sales activities are executed as planned, with partner sales productivity tracked and achieved. This includes sales pipeline review, selling skill, identifying challenges and gap to improve.
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Coordinate and liaise with external stakeholders including banks, auditors, government agencies (e.g., MIDA, MITI, IRBM), insurance brokers, and company secretaries.
Maintaining internal control, risk management, fraud prevention and compliance measures.
Support product standard costing, costing updates, and variance analysis to aid business decisions.
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Coordinate and liaise with external stakeholders including banks, auditors, government agencies (e.g., MIDA, MITI, IRBM), insurance brokers, and company secretaries.
Maintaining internal control, risk management, fraud prevention and compliance measures.
Support product standard costing, costing updates, and variance analysis to aid business decisions.
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Ensure walk-in PB customers are attended in a timely & accurately manner
Share information on Campaign or current promotion with customers & cross sell products such as Credit Card, SMF, etc
Sales referral to RMs on PB upgrade and investment products. (ensure comply to NCNS policy - ONLY perform referral, unless FIMM/IPPC/BANCA license has been obtained)
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Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation.
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