High-End Hospitality Standards: Lead by example on the floor during peak hours, ensuring flawless execution, precision, and personalized service.
High-Net-Worth Relationship Management: Act as the primary face of the venue for VIPs, celebrities, and high-profile guests with absolute discretion and tact.
Issue Resolution: Handle live operational challenges and guest complaints gracefully, protecting the brand's premium reputation.
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Monitor sales performance, distribution, pricing, assortment, promotions, and competitor activities to identify growth opportunities.
Drive excellence in in-store execution by ensuring product availability, planogram compliance, merchandising standards, POSM deployment, display execution, and promotional readiness.
Collaborate closely with Merchandising, Marketing, Supply Chain, Finance, and Operations to ensure seamless execution of promotions, new product launches, and operational initiatives.
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Address and resolve clients' operational issues and service complaints promptly, minimizing disruption and maintaining client confidence
Plan and facilitate regular business communications and review meetings with client management teams to maintain strategic alignment and drive mutual growth
Serve as the primary DKSH representative to client management teams, facilitating resolution of ad hoc operational issues and escalating complex matters to senior management as appropriateLead and oversee team performance to drive consistent execution against function goals and targets
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Ensure information received from the local business units complies with Group standards for both financial and management reporting.
Prepare analytical review and other financial reporting deliverables for IFRS, EV, HKRBC, LCSM, HKFRS, Bermuda and management reporting.
Support Group Office and local business units on relevant Group financial reporting and analysis matters by providing timely and satisfactory response on all queries to enable business decisions.
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Review balance sheet reconciliations, investigate outstanding items, and ensure timely resolution of reconciling differences.
Support the preparation of financial analyses, reports, and presentation materials for the Audit Committee, Board of Directors, and Group reporting requirements.
Ensure compliance with Malaysian Financial Reporting Standards (MFRS), Bursa Malaysia Listing Requirements, statutory regulations, and Group accounting policies.
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Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Assists with managing and developing relationships with key internal and external stakeholders.
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Lead the country AI and automation roadmap, ensuring initiatives are aligned with business priorities, compliance requirements and measurable productivity outcomes.
Translate business requirements into practical automation, analytics and AI solution designs, including process workflows, dashboards, AI assistants, document extraction, AI agents and system integration opportunities.
Manage the full delivery lifecycle for automation initiatives, from use-case assessment and solution feasibility to implementation, testing, deployment, change management and post-implementation benefits review.
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The Quality Assurance Manager is expected to build and sustain a high-capability quality and process engineering organisation, direct the process capability and continuous improvement agenda through the Process Engineer, and serve as the Plant Manager’s operational quality authority — providing the analytical evidence and technical confidence that underpins product release, audit readiness and customer trust.
Identify upselling and cross-selling opportunities across Microsoft 365, Azure, Dynamics 365, Power Platform, Copilot and Microsoft Security solutions.
Build trusted relationships with senior government stakeholders, decision-makers and procurement authorities.
Develop strategic account plans, stakeholder maps, opportunity pipelines and accurate sales forecasts.
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Special Handling & Equipment: Direct the handling and build-up of odd-sized or special cargo, and manage unit load device (ULD) inventory, warehouse ops, and ground equipment
Regulatory Compliance & Audits: Ensure all shipments comply with local customs, aviation safety, and international security standards; lead preparations for authority and airline audits
Disruption & Claim Management: Act as the escalation point for flight delays, damaged cargo, and operational disruptions, implementing swift recovery plans and managing customer claims
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