Drive individuals to continuously improve in key operational metrics.
To lead and drive manufacturing-engineering excellence by working with various functional leads, to ensure engineering capability meets/exceeds manufacturing
Plan, select, design, and develop manufacturing methods and processes using lean manufacturing techniques.
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Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty
Bachelor’s Degree in any major
Leadership experience in Sales & Marketing/Business Development/Business Operations (experience in an English course/educational/start-up environment is advantageous)
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Monitor project progress and performance, making adjustments as necessary.
Ensure all project documentation is complete and up-to-date.
Prepare and update project planning that includes resources planning, project schedule and cost calculations ensuring projects are completed within deadlines and budgets.
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Ensure new equipment or engineering activity is supported with appropriate qualification documentation and install properly and drawings are maintained.
Work with the team and other department members to produce effective maintenance strategies, procedures and methods.
Liaise with suppliers and contractors on technical specification or relevant matters.
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Consolidate sales performance reports for Centre Manager
Assist in events and campaigns (coordinating, merchandise)
Attend to walk-in or call-in clients (e.g inquiries on transactional banking, membership services, product offered, account balances, currency rates) and if necessary direct to RMs
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Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.
Manage loan quality of the business centre to ensure minimal credit losses per targets set.
Inculcate behavior of compliance to regulatory, credit and business rules/regulations.
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