Handle shipment delays, cargo damage, or customs issues, provide solutions and alternatives to minimize disruption, and provide internal updates on shipment status and issues to relevant stakeholders
Act as the main point of contact for customers on shipment enquiries and updates, resolve customer complaints, delays, or shipment issues promptly, maintain strong relationships with clients to ensure repeat business, and provide excellent customer service and support
Coordinate end-to-end shipment process (export/import/transshipment), ensure compliance with customs regulations and documentation requirements, monitor shipment movement and ensure timely delivery, and coordinate with warehouse and transport teams for cargo handling.
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Negotiation
Communication
Sales Strategy
Lead Generation
Customer Relationship Management (CRM)
Market Research
Sales
Business Development
Security Systems
Smart Home Technology
Client Relationship Management
Calendar Management
Travel Arrangements
Communication Skills
Time Management
Discretion and Confidentiality
Problem-Solving
Executive Assistance
Organizational Skills
Interpersonal Skills
Microsoft Office Suite
Monitor and support supplier quality metrics, conduct audits, and implement corrective actions to drive continuous improvement across the supply chain.
Address customer complaints and feedback promptly, performing failure analysis and implementing corrective actions to resolve quality issues effectively.
Ensure adherence to industry regulations and customer-specific requirements. Manage internal and external audits, ensuring compliance with quality standards and regulatory bodies.
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Lead the closure of both internal and customer feedback loops, manage Corrective and Preventive Actions (CAPA), and ensure timely execution to prevent recurrence
Manage and develop direct reports including quality engineers and quality inspectors, accountable for their work quality and delivery
Oversee the comprehensive quality operations, including Quality Engineering, Regulatory Compliance (tailored to QEMS requirements such as ISO 9001/14001 or relevant Malaysian standards)
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Lead and monitor multiple development projects to ensure timely delivery, quality standards, cost effectiveness, and compliance with approved project objectives.
Oversee project feasibility studies, development planning, project costing, market assessment, and development strategies to support informed investment and business decisions.
Monitor project performance, including cost, quality, progress, risks, and key project milestones, and take appropriate action to address issues and potential delays.
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