Ensure all deliverables meet the agency's quality bar before they go to the client or Client Success Manager for review.
Serve as the central point of coordination between the team Media Buyers, Copywriters, Creative Designers, Video Editors, Funnel Builders and external freelancers on any given project.
Run internal check-ins (daily standups, weekly project reviews) to surface blockers, dependencies, and status.
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Drive Performance: Develop your team into sales superstars, managing their activity, pipeline, and skill gaps to ensure success.
Strategic Growth & Revenue:
Own Your Market: Take full accountability for the branch's top-line revenue, driving new business acquisition, client retention, price increases, and cross-selling opportunities.
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Own Your Market: Take full accountability for the branch's top-line revenue, driving new business acquisition, client retention, price increases, and cross-selling opportunities.
Be a Data-Driven Strategist: Use sales data to review pipelines, identify winning strategies, and forecast accurately.
Become the Market Expert: Keep a pulse on market trends and competitors, sharpening our unique selling propositions.
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Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advise and service to meet customers’ needs.
Manage the MFRS9 related matters (assessment, etc. in relation to their portfolio).
Co-monitor with BDM, Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advise and services to meet customers’ needs.
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Lead and guide the marketing team, including content creators, graphic designers, cusotmer service support and event-related personnel to ensure smooth execution of all marketing activities.
Ensure all marketing materials, advertisements, posters, videos and public communications are aligned with Robert T 1994's brand image, tone and standard.
Monitor market trends, customer behaviour and competitor activities to identify suitable marketing opportunities and business improvements.
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Organizational and time-management skills to handle multiple accounts, priorities, and deadlines effectively.
Proficiency in common office software (e.g., word processing, spreadsheets, presentation tools) and comfort working with reports and data.
Minimum 8 years of experience in account management, customer service, or business development; experience in services or related industries is an advantage.
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Organizational and time-management skills to handle multiple accounts, priorities, and deadlines effectively.
Proficiency in common office software (e.g., word processing, spreadsheets, presentation tools) and comfort working with reports and data.
Minimum 8 years of experience in account management, customer service, or business development; experience in services or related industries is an advantage.
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Consolidating annual plans and hold markets accountable to drive growth and profitability as well as increasing market share.
Coordinating with key internal functions (ie. Marketing, order processing, supply chain, logistics, credit control) to ensure task timelines are met accordingly.
Understand the impact of geographic, demographic etc. factors on retail environment and assess customer and channel attractiveness
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