To trace and validate billing, collection and adjustment transactions and establish the correct outstanding balance by Site ID.
To retrieve, review and maintain supporting documents including tenancy agreements, sales orders, contracts, invoices, payment records and other relevant documents.
To identify root causes of reconciliation differences and recommend appropriate reallocation, adjustment, clearing or write-off.
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Handle escalations beyond CSO or Senior CSO resolution authority
Coach and performance-manage Malaysia CSOs and the Senior CSO; drive quality calibration
Run cross-market alignment calls or checkpoints with Team Leaders in other markets to surface risks, share best practice, and flag inconsistencies before they reach client governance
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Financial Accuracy: Ensure all receivables and account statements are correct and submitted on time, covering guests, groups, banquets, employees, and credit card companies.
University degree with 3-4 years of relevant experience.
Attention to detail, good communication, and interpersonal skills.
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Manage R&D tools and equipment lifecycle, including sending instruments for calibration, routine maintenance, troubleshooting, asset replacement, and VGI preparation.
Conduct and arrange comprehensive chiller testing (both in-house and third-party), overseeing test procedures, equipment preparation, physical test setup, and formal test reports.
Lead and handle R&D safety compliance and 5S activities across the R&D storage areas and main office environments.
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Prepare advanced samples, materials, equipment and other required tools for laboratory tests or development.
Perform comprehensive technical tests, analyse based on formulas and project requirements; tasks that require technical judgement.
Review and/or complete appropriate forms and documentation regarding research and development processes, tasks, results and conclusions. Draw conclusions and receive direction when required.
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Prepare advanced samples, materials, equipment and other required tools for laboratory tests or development.
Perform comprehensive technical tests, analyse based on formulas and project requirements; tasks that require technical judgement.
Review and/or complete appropriate forms and documentation regarding research and development processes, tasks, results and conclusions. Draw conclusions and receive direction when required.
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Organize and participate in customer engagement activities, industry exhibitions, technical seminars, training programs, product showcases, and co-creation workshops. Collaborate closely with Commercial, Marketing, and Business Development teams to promote SD Guthrie's product portfolio, identify new business opportunities, generate leads, and strengthen customer partnerships.
Prepare and maintain technical reports, product specifications, technical data sheets, application guides, and other relevant documentation. Ensure products comply with regulatory requirements and customer specifications within the assigned markets.
Work collaboratively with internal technical teams and cross-functional stakeholders, including Commercial, Marketing, Quality, and Refinery to ensure the successful development, validation, commercialization, and implementation of customer-focused solutions.
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Product Development
Skincare Formulation
Mandarin Chinese
Market Research
Project Management
Cosmetic Science
Quality Control
Quality Control
Quality Control
Product Development
Skincare Formulation
Mandarin Chinese
Market Research
Project Management
Cosmetic Science
Quality Control
Quality Control
Quality Control
Product Development
Skincare Formulation
Mandarin Chinese
Market Research
Project Management
Cosmetic Science
Quality Control
Quality Control
Quality Control