Plan, schedule, and coordinate building, mechanical, and electrical maintenance programs, while monitoring site progress, manpower, material deliveries, installation activities, and project milestones to ensure timely completion and compliance with project requirements.
Conduct site inspections and technical coordination to identify and resolve design discrepancies, service clashes, quality issues, defects, non-conformances, and site-related technical matters while ensuring compliance with authority and safety requirements.
Prepare, maintain, and coordinate project documentation, including progress reports, meeting minutes, testing and commissioning records, as-built drawings, O&M manuals, variation orders, and handover documents throughout the project lifecycle.
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Conduct customer follow-ups after project completion to gather feedback and ensure service quality.
Coordinate with internal departments such as Sales, Engineering, Procurement, Project Management, and O&M teams to address customer needs and resolve issues efficiently.
Track and monitor customer requests, ensuring all actions are completed within agreed timelines.
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Seamless on-boarding & implementation of new business/customers with 100% ownership by all stake holders in the department to achieve all KPIs as per defined SLAs/handling instructions. This applies for all airfreight customers including export/import/brokerage.
Ensure correct TGF policies are being adhered to in the department as per product & company policy.
Ensure compliance with correct export procedures to all countries and all approved network agency & co-load programs.
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Ensure accurate documentation and timely processing of service-related claims.
Coordinate exchange and replacement cases, including internal applications, stock availability checks, Sales Order (SO) and Delivery Order (DO) creation, and delivery follow-up.
Monitor case status and ensure timely completion of service requests.
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Own full-cycle recruitment for all commercial team recruitment. Leverage minimum 3 years’ solid experience in talent headhunting to source candidates from industrial & HVAC manufacturing sectors, including job description finalization, candidate mapping, interview arrangement, preliminary screening, salary negotiation and onboarding follow-up to fulfil sales manpower target on schedule.
Seamless on-boarding & implementation of new business/customers with 100% ownership by all stake holders in the department to achieve all KPIs as per defined SLAs/handling instructions. This applies for all airfreight customers including export/import/brokerage.
Ensure correct TGF policies are being adhered to in the department as per product & company policy.
Ensure compliance with correct export procedures to all countries and all approved network agency & co-load programs.
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