Work on strategic planning to drive brand/franchise performance to ensure successful market penetration and leadership while developing programs to maximize field selling efforts.
Create business proposals and budget plan including forecasting model for management review and approval.
Develop and plan resource allocation effectively to address changing market dynamic and conceive innovative marketing programs including digital initiatives.
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Key Responsibilities: -Validate and process customer proposals, applications, and policy transactions accurately in the policy processing system. -Ensure policy applications and transactions are completed within established turnaround times and service level agreements (SLAs). -Generate quotations, new policies, renewals, endorsements, cancellations, and other policy-related documentation. -Maintain and update electronic databases with accurate customer and policy information. -Investigate and resolve processing discrepancies to ensure operational accuracy and efficiency. -Communicate effectively with Underwriters, internal stakeholders, and clients to obtain required information for policy administration. -Perform administrative tasks in accordance with Standard Operating Procedures (SOPs).
Requirements: -Must Have Bachelor's Degree, Post Graduate Diploma, Professional Degree, or equivalent in any discipline. - Minimum 1 year of experience in underwriting or insurance operations. At least 6 months to 2 years of hands-on policy processing experience. - Strong attention to detail, analytical skills, and ability to meet processing deadlines. - Good written and spoken English. - Knowledge or experience in General Insurance. - Experience in a Business Process Outsourcing (BPO) or Shared Services environment. - Fluency in Cantonese is an advantage. - Willingness to work shifts if required for regional support, including Malaysian public holidays.
What We Offer: - Competitive contract opportunity with a leading organization. - Structured work schedule (Monday to Friday). - Exposure to insurance operations in a collaborative and professional environment. - Opportunity to enhance your insurance processing and operational expertise. - If you have a passion for insurance operations and are looking for your next career opportunity, we'd love to hear from you.
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Following process mapping and ensuring standard practices are implemented.
Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
Meets defined SLA metrics for providing accurate, consistent, and timely services.
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Support Group and Local Finance and Investment Operations teams, and other relevant stakeholders on daily investment accounting matters as well as projects and initiatives.
Assess, recommend and implement improvements in investment accounting processes and systems to improve effectiveness and efficiency of daily processing, including inter dependencies with upstream/downstream processes and systems and incorporation of changes onto Business Process Manuals.
University Degree in Accountancy or related fields.
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Support Group and Local Finance and Investment Operations teams, and other relevant stakeholders on daily investment accounting matters as well as projects and initiatives.
Assess, recommend and implement improvements in investment accounting processes and systems to improve effectiveness and efficiency of daily processing, including inter dependencies with upstream/downstream processes and systems and incorporation of changes onto Business Process Manuals.
Leverage internal resources such as knowledge base, policies, portals, and employee handbook and other relevant document in all inquiries and interactions with the employees and third party personnels.
Work in close collaboration with larger PS&S team and Line manager when dealing with complex enquiries, issues or requests, and escalating as necessary, the incoming enquiries in a confidential, responsive, and customer-focused manner.
Keep abreast of system changes and provide support for ServiceNow upgrades, participate in testing with subject matter experts and ensure delivered functionality performs as expected.
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Assist in the preparation and organization of documentation, such as calibrations, function tests, material certifications and inspections, and as necessary, third-party quality control inspections.
Prepare equipment and critical spares for shipment and staging at a pre-determined location or loading zone.
In the absence of Shared Base Support (SBS), carry out some SBS tasks such as equipment shipping, receiving and associated mechanical lifting.
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Prepare and manage internal and external reporting materials, including investor decks, board materials, management updates, grant submissions, business reviews and other stakeholder reports, ensuring content is accurate, timely and aligned with the company’s strategic direction.
Assist in maintaining, tweaking and revamping financial models, business projections, valuation materials, scenario analyses and key operating metrics to support fundraising, investor updates, strategic planning and stakeholder reporting.
Assist top management with the creation and refinement of pitch decks, financial narratives and collaboration proposals for potential investors, partners and third parties, including market research, competitor benchmarking, regulatory considerations and business case development.
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Manage the trademark portfolio which would include conducting preliminary searches on potential trademarks, filing and prosecuting applications to register trademarks; advising on the use and registration of trademarks; handling trademark oppositions
Coordinate professionally with internal stakeholders to ensure any legal queries or requirements are addressed
Organizing, documenting and maintaining legal records and documents
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Ecosystem Networking: You’ll work directly with partner teams at Lark as well as Google, Microsoft, AWS, and etc. You’re not just an employee; you’re an active player in the global cloud partner network.
An Open Mind: You aren't married to "the way it's always been done." You’re excited to learn new products as the market shifts.
Quick to Adapt: If a partner launches a new feature or we pivot our strategy, you’re the first one to master it and get it in front of clients.
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Evaluating the quality and integrity of site practices – escalating quality issues as appropriate
Managing progress by tracking regulatory submissions, recruitment, case report form (CRF) completion, and data query resolution
You will need to be comfortable collaborating and communicating with a variety of colleagues and customers. You will need to have a good knowledge of applicable clinical research regulatory requirements.
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