Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience.
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Partnering with Commercial Excellence and business leaders to incorporate market trends, competitive intelligence, reimbursement dynamics, and customer insights into financial planning
Supporting portfolio investment decisions and resource allocation to maximize business growth, profitability, and return on investment
Collaborating with Supply Chain and commercial partners to support demand planning, inventory management, and Integrated Business Planning (IBP) processes
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience
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Develop effective business partnering relationships with internal and external stakeholders to ensure continuous excellence of service.
Minimum Diploma in Business Administration / Management, Banking, Finance, Accounting, Quantity Surveyor, Building, Supply Chain Management and Purchasing or an equivalent.
This is an efficient processor, who with guidance and directions can meet demands of multiple, repetitive HR processes, tasks and inquiries.
The role has strong customer service focus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.
This role is guided and supported by Global HR Services peers and SME's as well as management and provides great insight into operational HR work for the candidate who is passionate about transactional HR work.
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Let’s be real, the traditional financial industry can feel a bit like an old boys' club. Stiff, gatekept, and frankly, lacking a lot of heart. We are completely over that. We are on a mission to evolve the financial planning and advisory scene in Malaysia into a space that is inclusive, empathetic, and truly empowering. To do that, we are looking to recruit TWO ambitious Management Trainees for permanent, full-time professional roles.
This isn’t an entry-level role where you're stuck doing background busywork or hidden in a back office. From Day 1, you will get direct, 1-on-1 personalised mentoring from our founders: Ian Wong, Kimberly Law, and Yuvarajan Periyan.
Our goal is to actively invest in you, championing your growth until you become a highly respected, deeply trusted, and recognized professional leader in the Malaysian financial space. If you want to build a career where financial expertise meets real-world empathy, if you want to skip the standard 10-year corporate grind, then this is your green light.
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Handle Group level Quality Assurance checks of the team’s reviewed alerts and ensure that the quality of reviews is maintained at high standard.
Provide training to all New Employees to ensure a consistent level of quality.
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company’s and users’ interests.
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Evaluating the quality and integrity of site practices – escalating quality issues as appropriate
Managing progress by tracking regulatory submissions, recruitment, case report form (CRF) completion, and data query resolution
You will need to be comfortable collaborating and communicating with a variety of colleagues and customers. You will need to have a good knowledge of applicable clinical research regulatory requirements.
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To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
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Handle Group level Quality Assurance checks of the team's reviewed alerts and ensure that the quality of reviews is maintained at high standard
Provide training to all New Employees to ensure a consistent level of quality.
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company's and users' interests
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To liaise with 3rd party countries, customer service, operation, and commercial/sales when required
On request, support the lead or supervisor on minor operational and/or reporting tasks
To handle, investigate and resolve customer enquiries in an accurate, professional and timely manner within the scope of an inbound call/contact center environment. To provide high customer quality standards and, enable effective accounts receivable collection. To handle most complex escalations and manage the resolution.
Analyse transaction data to identify trends & patterns in transactions that may signify suspicious or fraudulent activities, using data and transaction monitoring tools
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company's and users' interests
Perform any other ad-hoc legal/compliance duties
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High attention to detail with excellent organisational and time management skills
Proficient in Microsoft Excel and Google Workspace
Support the full employee lifecycle, including onboarding, employee changes, offboarding, and maintaining accurate employee records and documentation
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