Provide customer service on People& Culture related activities, such as inquiry resolution, request management, and troubleshooting.
Supports P Chapters with feedback of business usage of HR processes, pain points and knowledge gaps.
Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions).
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Services all customers according to the Kate Spade approach standards and maintain an energetic presence and high level of enthusiasm on the sales floor
Participates as a team member and encourages team to meet and exceed performance standards
Consistently uses Kate Spade Communication tools to remain informed of individual performance, store performance and company information.
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Ability to work on-site full time in Petaling Jaya, manage time effectively, and handle a steady flow of patient-facing tasks.
Prior experience in a clinic, healthcare setting, or customer-facing role is an advantage, but motivated candidates with relevant transferable experience are encouraged to apply.
Professional demeanor, reliability, and a commitment to maintaining patient confidentiality and clinic policies.
Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
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Identify opportunities across the full funnel, including traffic acquisition (onsite & offsite), conversion, basket size, retention, and lifetime value
Oversee end-to-end ecommerce performance across:
Onsite: marketplace media, merchandising, content, and CRO
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Performance Monitoring: Track the progress of property cleanliness scores (guest reviews, internal audits) and implement corrective action plans where standards fall short.
Standard Operating Procedures (SOPs): Continuous evaluation of existing housekeeping SOPs, recommending and implementing updates to improve efficiency, hygiene standards, and consistency across all locations.
Experience: Minimum of 2–3 years of supervisory or quality control experience in Hotel Housekeeping, Executive/Assistant Housekeeping, or Quality Assurance within the hospitality line.
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