Assist in developing and managing the facility management budget, tracking expenses, and preparing reports for management review.
Liaise with contractors and service providers, ensuring quality of service delivery and adherence to contractual obligations.
Collaborate with academic and administrative departments to optimize space utilization and support facility needs for special events and activities.
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Installation Timelines: Guarantee 100% completion of new business installations within a maximum of 5 working days from the date of the service agreement or job confirmation.
Route-Riding: Conduct formal route-rides with each service team at least once every 3 months to ensure operational standards are met.
Productivity Oversight: Audit technician productivity to ensure all personnel meet pre-requisite site-visit timings and route planning targets.
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Troubleshoot and resolve internal and external customer inquiries concerning performance reports and project tracking system data. Audit, solicit, and report on key performance indicators.
Schedule internal and external customer training on software applications.