The E-Commerce Operations & Customer Service Assistant is responsible for delivering timely and professional customer support while ensuring the smooth daily fulfilment of online orders across Shopee, TikTok Shop, Lazada, Website and PG Mall. Customer service is a core responsibility of this role, together with order processing, returns, refunds, logistics coordination, stock support and e-commerce administration.
Dispense, provide, and distribute medications to patients with appropriate usage instructions, escalating complex queries to the Pharmacist.
Produce, compound, execute, and process pharmaceutical preparations ( mixtures, dilutions) for stock or extemporaneous use under pharmacist supervision.
Repack, label, check, and implement proper packaging standards for bulk medications to ensure traceability and regulatory compliance.
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Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
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Preparation and finalization of annual financial statements, monthly and quarterly management accounts, monthly cash flow forecast and annual estimates for discussion with local and HQ Management.
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Cleaning of office furniture, glass & windows, and computers and printers when necessary.
To assist branch Admin personnel in daily loading & unloading activities including checking the returned goods and their proper segregations. These items are to be weighed, labelled, and packed before sending to HQ.
To assist in trailer unloading and its procedures. Goods unloaded from the trailer and existing goods are to be arranged according to the types of item / SKU, received date (FIFO to be practiced), and retrieval convenience.
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