- Ensure balanced allocation of duties and shift to staff, following regulated work hours and rest days
- Liase with Hotel team for breakfast and day to day F&B needs
2. Handle customer and Hotel feedback calmly, professionally and efficiently at all times, resolving any disputes and recovering service effectively
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- In charge of all daily Hotel & Restaurant operations to guarantee that guests enjoy an outstanding experience
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- In charge of Guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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To be able to process a good knowledge of the menu, equipment and his own department.
To be able to analyse monthly sales, profit & loss statements and forecast. To be responsible for control of departments’ controllables in relation to sales revenue.
To be able to conduct interviews & recruitment campaign, give recommendation for development of staffs and conduct performance appraisal (including hiring and termination).
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To be able to process a good knowledge of the menu, equipment and his own department.
To be able to analyse monthly sales, profit & loss statements and forecast. To be responsible for control of departments’ controllables in relation to sales revenue.
...
Reporting into the Floor Manager, you ensure that Mondrian guests have exceptional experiences. You are responsible for knowing and communicating all of the restaurants offerings. You are skilled at the art of suggestion. You care about people and it shows in how you deliver service. You are a skilled communicator to both colleagues and guests alike. You are well organized and work clean. You are composed under pressure, well-groomed and are enthusiastic. Your ability to spread joy is paramount.
How your day looks:
Get familiar with daily reservations and activations
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as Supervisor/Service Staff or similar role.
Strong knowledge and experience with wine/sake , including skills to make cocktail (stir and shake).
Excellent leadership, communication, and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks.
Experience in handling customer feedback and resolving issues.
Familiarity with health and safety regulations within the food and beverage industry.
Creative and innovative thinker in marketing and event planning.