Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
...
Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
+6
Be an early applicant!
Posted
11 days ago
High Opportunity
Chat Available
You can chat with the employer only after applying for this job.
Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
...
Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
+6
Posted
11 days ago
Chat Available
You can chat with the employer only after applying for this job.