Linen & Laundry Care: Assist in sorting, counting, and organizing clean and soiled linen bags for delivery and collection.
Defect Reporting: Report any broken facilities, stained linen, or maintenance issues (e.g., leaking taps, blown lightbulbs) to the supervisor immediately.
Physically fit and energetic (requires standing, lifting, and moving for long hours).
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Reservation Management: Handle room reservations, including group bookings and special packages. Utilize hotel management software to manage rates, availability, and occupancy to optimize revenue. Have experienced in SiteMinder and IDB PMS is additional benefit.
Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring their needs and expectations are met. Provide personalized service to enhance guest satisfaction and loyalty.
Sales Trips: Plan and execute sales trips to target markets, attending industry events, trade shows, and conferences. Conduct presentations and meetings to showcase the hotel's offerings and secure new business.
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Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.
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Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process guest requests.
Be conversant with manual operations process during shutdown of property management system.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Chef Concierge, Assistant Chef Concierge and Concierge Supervisor.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.