Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude
Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use
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Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
Ensure maximum guest recognition and accuracy using our guest history information.
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Training & Development: Train staff on communication standards and system usage. Conduct regular evaluations and coaching to improve performance.
System Oversight: Monitor hotel communication systems and resolve technical or operational issues. Implement strategies to improve team efficiency and response times.
Issue Resolution: Handle escalated guest concerns and identify recurring issues for long-term solutions.
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