Carries out regular unannounced spot checks of guestrooms and Room Attendants' work, records the findings, identifies recurring trends and provides timely coaching or retraining where required.
Ensures that rooms are released for guest occupancy only after all cleanliness, presentation, amenities and maintenance requirements have been checked and found satisfactory.
Coordinates closely with Engineering on the guestrooms Preventive Maintenance Programme (PPM), including room access, scheduling, defect identification and the timely return of rooms to inventory.
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