Provides detailed dand accurate feedback on field service activities and compiles clear and concise reports for submission to your supervisor to enable informed decisions to be made to resolve product issues.
Due to the nature of the role and EDWARDS is committed to providing on-site support for 24 hours per day, 365 days per year, there will be a requirement to perform standby duty and/or work shift patterns to meet customer contractural commitments and/or as part of an emergency coverage plan.
Minimum 1 year working experience in a related engineering industry or technical experience in an engineering, service or maintenance role, involving direct contract with external and internal customers.
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Coordinate the required subprojects of frontend technology transfer, test enabling, front-end-back-end interaction, backend readiness and product qualification and release to ensure the ramp readiness of the receiving Fab.
Organize reporting and meeting structure within the project; provide regular project status, appropriate and timely escalation of critical topics.
Coordinate and prepare Change Requests for the projects.
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