- Develop relationships with customers
1 day
48 Help Desk Technician Ii Jobs in Kuala Lumpur - November 2026 - High Salaries
Showing 48 jobs results for
"help desk technician ii"
in Kuala Lumpur
- Escalate complex technical issues to the appropriate teams when necessary.
30+ days
- Practical networking knowledge: TCP/IP, DHCP/DNS, VLANs, Wi-Fi; able to run and terminate cabling
25 days
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Others), Science & Technology or equivalent
30+ days
- Edit videos using tools such as CapCut, Canva, Adobe Premiere Pro, or similar platforms.
30+ days
- Reset passwords and manage user accounts (Active Directory).
20 days
- Handle escalated tickets beyond initial L1 triage
30+ days
- Feedback and Insights: Gather and share customer feedback and insights with management or product teams to help improve services and products.
30+ days
- Maintain a thorough understanding of GOGOX's products, services, and policies to effectively assist customers.
30+ days
- Able to follow technical SOPs, troubleshoot basic issues and escalate when necessary.
30+ days
- * Support customers in cases of lost or stolen cards, fraudulent activities, and account security concerns.
30+ days
- Annual package: RM80,000 - RM150,000, including 13th month & no performance bonus
30+ days
1st Line Support Consultant
- Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
3 days
IT Help Desk Technician
- Monitor RMM and Monitoring platforms as support tools at 24/7
1 day
Support Engineer
- Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues
4 days
IT Service Desk specialist- Mandarin Speaking
- Operational Requirement
4 days
IT Service Desk specialist- Mandarin Speaking
- Must have Experience.
4 days
IT Helpdesk
- Other desired certifications / preferred skills other qualifications:
5 days
IT Support Executive
- Responsible to record and maintenance of IT infrastructure inventory list and ensure proper tagging/labelling.
9 days
IT Help Desk Technician
- Monitor RMM and Monitoring platforms as support tools at 24/7
10 days
Service desk analyst
- Identifying and resolve issues for users, guiding users through corrective steps.
10 days
- Perform initial issue investigation, identify root cause, and escalate to the relevant internal teams when required.
15 days
1st Line Support Consultant
- Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
16 days
IT Service Desk Specialist - Mandarin Speaking
- Experience- 2-5 Years
16 days
Service Desk Analyst
- Troubleshoot issues using standard responses, remote tools, and diagnostics.
20 days
1st Line Support Consultant
- Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
24 days
1st Line Support Consultant
24 days
Support Engineer
- Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues
25 days
IT Support Engineer (Mid-Level) – Semiconductor Industry
- Support Microsoft 365, Outlook, Teams, OneDrive, and other business applications.
27 days
19 days