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100+ Help Desk Jobs in Wp Kuala Lumpur - September 2026 - High Salaries
Showing 196 jobs results for
"help desk"
in Wp Kuala Lumpur
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Customer Service | Fresh Grad | (Mandarin LiveChat - IT Helpdesk) Customer Service | Fresh Grad | (Mandarin LiveChat - IT Helpdesk)
Agensi Pekerjaan Eternity Sdn Bhd
Undisclosed
KL City
- Maintain accurate customer information and service records.
- Follow up on customer requests to ensure timely resolution.
- Meet monthly customer service KPIs and follow company SOPs and guidelines. ...
Posted
15 days ago
Undisclosed
KL City
- Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.
- A go-getter, and problem solver mindset to proactively customize solution for each customer needs
- Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations ...
Posted
15 days ago
MYR3,500 - MYR4,500 Per Month
KL City
- Conduct user training and product demonstrations for both new and existing clients.
- Prepare and maintain user guides, system documentation, and customization records.
- Handle customer enquiries related to POS and application-related technical issues. ...
Posted
15 days ago
MYR4,500 - MYR6,000 Per Month
KL City
- Capacity Planning: Develop and propose capacity management plans to prevent business disruptions and ensure smooth operations.
- Technology Research: Research emerging business technologies and IT software to enhance the organization’s IT systems.
- Policy Development: Develop IT policies and procedures to comply with group and audit/ISO requirements. ...
Posted
15 days ago
Undisclosed
KL City
- Joining: Immediate / Urgent
- Work Mode: Onsite
- Candidate needs to relocate Malaysia ...
Posted
15 days ago
Undisclosed
KL City
- Uphold safety, compliance, and quality standards in all technical interventions.
- Drive standardization of troubleshooting guides, tools, and processes across APAC.
- Build and expand the knowledge base to capture field learnings and best practices. ...
Posted
15 days ago
Undisclosed
KL City
- Troubleshoot and enhance existing Power Platform applications and workflows.
- Evaluate existing business processes and identify opportunities for automation and efficiency improvements.
- Design, develop and maintain SharePoint Online solutions, sites, libraries, lists and content structures. ...
Posted
15 days ago
MYR3,500 - MYR4,000 Per Month
KL City
- Recommend and implement best practices for system configuration, maintenance, and upgrades to enhance performance.
- Deliver support through various communication channels, including telephone, email, and chat tools.
- Clearly articulate technical information to on-site engineers at IEIT, ensuring comprehensive understanding and resolution of issues. ...
Posted
15 days ago
Info Tech Systems Integrators (M) Sdn Bhd
MYR3,000 - MYR3,200 Per Month
KL City
- Use remote access to troubleshooting and resolve issues on client devices.
- Meet personal KPIs, support team goals, and follow company procedures.
- Assist with data migration and provide product training when required. ...
Posted
3 days ago
Trinity Workforce Solution Sdn Bhd
MYR2,400 - MYR3,500 Per Month
KL City
- Working Days: Monday to Friday (Weekends Off)
- RM2,400 – RM2,700 per month – Mandarin speaking proficiency
- RM2,800 – RM3,500 per month – Mandarin speaking, reading, and writing proficiency ...
Posted
3 days ago
Undisclosed
KL City
- Communication Skills: Strong verbal and written communication with technical and non-technical stakeholders.
- Technical Proficiency: IT infrastructure, service management tools, and IT best practices.
- Leadership Qualities: Team mentoring, conflict resolution, coaching, and retention strategies. ...
Posted
3 days ago
Agensi Pekerjaan CS MALAYSIA Sdn Bhd
Undisclosed
KL City
- Escalate complex technical issues to second- or third-level support when required.
- Support different applications and productivity tools, especially Microsoft 365 applications, including Outlook, Teams, SharePoint and OneDrive.
- Assist with user account management, password resets, and access provisioning. ...
Posted
3 days ago
Undisclosed
KL City
- Manage in-house production incidents and problem management for SharePoint-related issues.
- Conduct data analysis on large datasets to support business performance reporting.
- Administer and manage SharePoint 2013, SharePoint 2019, and SharePoint Online platforms, covering both frontend and backend operations. ...
Posted
4 days ago
Undisclosed
KL City
- 4 Weeks of Paid Training
- Modern Office Located in KL Sentral
- Friendly and Casual Work Environment ...
Posted
4 days ago
MYR3,500 - MYR4,200 Per Month
KL City
- The HRIS Support Desk Agent provides technical and functional support for HR Information Systems (HRIS) to the HR organization.
- Employees and other end users will primarily contact their respective HR teams for HR-related inquiries. When an inquiry requires HRIS-specific technical knowledge, system investigation, or troubleshooting, the HR team will escalate the case to the HRIS Support Desk Agent.
- The HRIS Support Desk Agent is responsible for investigating and resolving HRIS-related issues within the defined support scope. When an issue cannot be resolved internally or requires vendor-level expertise, system configuration changes, or product-level investigation, the Agent will escalate the case to the appropriate HRIS vendor and coordinate the case through resolution. ...
Posted
4 days ago
Undisclosed
KL City
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Ensures highest standard of service delivery to our customers. ...
Posted
5 days ago
Undisclosed
KL City
- Manage user provisioning, access requests, permissions and security profiles.
- Configure lifecycles, workflows, objects, document metadata, reporting dashboards and Vault Loaders.
- Coordinate Veeva Vault releases across development, validation and production environments and deploy approved releases through validated pipelines. ...
Posted
7 days ago
Rosemallow Technologies Pvt Ltd
Undisclosed
KL City
- Oversee day-to-day service desk operations, ensuring timely resolution of
- Monitor and manage SLAs, KPIs, and customer satisfaction metrics, ensuring
- Ensure accurate documentation, ticket management, and adherence to ITIL ...
Posted
8 days ago
Undisclosed
KL City
- Provide support for enterprise productivity and collaboration tools (e.g., email, Teams-style collaboration, file sharing, and common business apps)
- Resolve technical issues remotely via remote command line utilities
- Assist in setting up Audio/Visual presentations. ...
Posted
8 days ago
Savior Artigos Texteis Lda
Undisclosed
KL City
- Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
- Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
- Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT). ...
Posted
19 days ago
Undisclosed
KL City
- Oversee ticket logging, classification, prioritization, and triaging in tools such as ServiceNow.
- Manage workload distribution, ensuring optimal utilization of team members.
- Drive incident resolution and service request fulfilment, ensuring high customer satisfaction. ...
Posted
9 days ago
Undisclosed
KL City
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software ...
Posted
20 days ago
Undisclosed
KL City
- Perform initial diagnosis and basic system/network connectivity checks.
- Assist with data migration and setup/relocation of IT equipment.
- Record and follow up on incidents and service requests through to resolution. ...
Posted
10 days ago
Undisclosed
KL City
- Assists in operating system management, software installations, and patch management
- Work with vendors, outsourcers and contractors to provide services of (but not limited to):
- Provide scheduled 5 days per week on-site services covering store operations in Malaysia ...
Posted
10 days ago
Undisclosed
KL City
- Monitor account health and proactively manage customer engagement.
- Conduct regular customer meetings and Quarterly Business Reviews (QBRs).
- Coordinate closely with Sales, Technical Account Manager, Presales, Solutions Architecture, Finance, and other internal stakeholders.
Posted
11 days ago
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