Manage project risks (security, resources, budget, quality) and escalating issues to management when appropriate
Assist the customer in their technical readiness or solution onboarding, solving potential issues they face during projects when those fall within one’s area of expertise and within the scope of the project, thereby ensuring the success of the customer engagement
Ensure Care services deliveries for assigned customers (update management, operational checks, etc.) considering Swift’s operational roadmap and customer’s initiatives
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To assist Care Manager in handling cases where medical necessity is questionable and decide on the course of action in consultation with medical officer.
To attend to any other tasks assigned from time to time.
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Document and provide customer insights to cross-functional teams and contribute to key decision maker identification & mapping and brand strategy development
Support marketing in the development of promotional material, leveraging customer insights gained through customer interactions
Create contents for local and international conferences, forums, speaker programs etc. in accordance to HQ marketing guidelines
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