Plan and conduct user research (interviews, usability testing, concept validation) to discover problem areas, opportunities and inform design decisions
Translate research insights into clear interaction and interface improvements
Create wireframes, interaction flows, and high-fidelity prototypes using a variety of design tools
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Optimisation: Work with the eService owners and/or government appointed contractors to optimise eServices and business processes
Design & Prototyping: Create user flows, wireframes, and prototypes to validate requirements with business teams and test concepts with users, iterating based on feedback from stakeholders and technical teams.
Product Development & Operation: Work together with the technical teams on the design, development, continual enhancements, and CES operation support
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Singapore is a world leader in government services, and this role will place you proudly in the heart of challenging, demanding and rewarding innovation at scale
Join forward-thinking professionals passionate about creating smart and effective services that impact Singapore’s future and the everyday lives of millions of people
You’ll work with cutting-edge technology as well as help modernise legacy systems to become modern, user-centric products
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Establish and evolve design standards, frameworks, and quality bars across the programme, defining what “success” looks like from discovery and concept development through delivery, post-launch measurement, and iteration.
Strengthen data and measurement framework to track experience quality, user outcomes, and operational efficiency. Demonstrate design impact on policy objectives and operational performance.
Partner with cross-functional leaders (product, engineering, operations, and policy leaders) to align design decisions across tracks, communicate trade-offs clearly, and ensure experiences meet user, operational, and policy objectives across the lifecycle.
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The Senior Designer (trained in the field of Architecture) plays a key role in developing and leading architectural design concepts, visualisations, technical documentation, and project coordination activities across a range of international projects. The position contributes to design leadership, project delivery, and mentoring of junior team members while collaborating closely with clients, consultants, and multidisciplinary teams.
This role does not perform or represent regulated architectural services, nor act as an Architect or Qualified Person (QP) under applicable legislation.
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3) Collaborate and manage suppliers and partners efficiently, provide clear professional direction and advice, and ensure quality control for consistent and continuous brand output.
4) Deliver high-standard, industry-leading creative design work that supports business objectives and demonstrates professional skill and innovation.
Technical Oversight: Manage complex dielines, bleed, trim marks, and color systems (CMYK & Pantone) across various materials (flexible, rigid, etc.).
Cross-Functional Collaboration: Partner closely with Product, Marketing, and Creative teams to iterate on concepts based on feedback while maintaining strict design standards.
Market Research: Conduct competitive and trend research to bring fresh, "best-in-class" ideas to the design process.
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Collaborate with assigned creatives in shaping and co-owning the webcomics content strategy and editorial calendar.
Track and analyse the performance of content to gather insights and refine future content strategies.
Dissect inbound client briefs and balance them with our editorial values to develop branded content that maintains audience trust and emotional authenticity.
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