Assist in system monitoring and alert escalate to respective technical support team during non-peak hours.
Ensure to meet the agreed standard service level such as consistent response time, high service availability, and adherence to batch processing schedule and computer reports distribution.
Provide support for Application and Systems technical support personnel including report spooling. This includes re-spooling branch EOD report upon request.
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Interfaces and collaborate with other teams for incident escalations and resolution
Work closely with SOC Head to better security operations and address identified deficiencies
Perform due diligence and in-depth analysis on escalated security alert from Level-1 analyst and escalate to respective team for further action in timely manner
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National Exercises: Lead annual PayNet DR exercises and PNB DR line testing
Cybersecurity Drills: Collaborate with Security Management to lead and execute high-stakes Cybersecurity Drills (Ransomware/Wiper scenarios).
New System Onboarding: Provide expert advisory and define scenarios for Mock Run Tests for all new systems. Evaluate SIT/UAT results to authorize the first-time failover to DR.
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