Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Analyze problems reported by end users and work on identifying effective solutions.
Deliver Level 1 and Level 2 day-to-day operational support related to implemented IT solutions, covering end-to-end Supply Chain processes from order processing, order fulfillment, and logistics through to billing management.
Ensure incidents and service requests are resolved within agreed SLAs.
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National Exercises: Lead annual PayNet DR exercises and PNB DR line testing
Cybersecurity Drills: Collaborate with Security Management to lead and execute high-stakes Cybersecurity Drills (Ransomware/Wiper scenarios).
New System Onboarding: Provide expert advisory and define scenarios for Mock Run Tests for all new systems. Evaluate SIT/UAT results to authorize the first-time failover to DR.
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Provide independent, strategic IT security and risk advisory to the Group CTO, Senior Management, Board and relevant committees to enable informed risk‑based decisions
Establish, maintain and enforce Group IT Security policies, standards, and frameworks, ensuring consistent adoption across Head Office and regional offices
Champion and cultivate a strong security and compliance culture across technology and business stakeholders
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Provide daily IT support to employees, covering hardware & software repair, OS reinstallation, software installation & configuration, creation & revocation of user accounts and permissions, and office equipment troubleshooting. Respond to IT tickets quickly and resolve workplace technical issues efficiently.
Manage the IT asset ledger: record and register company IT assets including PCs, servers, network devices and accessories. Complete regular asset inventory and information updates, and document equipment issuance, maintenance and scrapping to realize clear and standardized asset management.
Support corporate informatization construction projects such as new office system deployment, network transformation and equipment upgrade iteration, and be responsible for pre-installation testing, on-site implementation and follow-up operation adaptation.
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Establishes contracts/agreements for all IT goods and IT services acquired by the company to ensure all supplier deliverables/expectations are managed.
Supports IT Heads and Procurement Leads in local BUs (other countries in Asia) in their IT projects and IT category management.
Establishes and maintains relationships with key and strategic suppliers across the region.
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Ensure the stable operation of application systems; identify system risks from perspectives such as application architecture, monitoring, capacity, and performance; and drive optimization solutions to continuously improve system stability.
Support changes to business systems and foundational services, ensuring system stability throughout the change process.
Responsible for handling business system incidents on a 7*24 basis, including responding to and escalating critical, complex, and major incidents.
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Assist in system monitoring and alert escalate to respective technical support team during non-peak hours.
Ensure to meet the agreed standard service level such as consistent response time, high service availability, and adherence to batch processing schedule and computer reports distribution.
Provide support for Application and Systems technical support personnel including report spooling. This includes re-spooling branch EOD report upon request.
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