Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Equipment Deployment and Maintenance: Responsible for the planning, deployment, and initialization of new equipment, including system installation, software configuration, user account setup, etc. Regularly check equipment updates and maintenance, and ensure equipment security and Performance optimization.
Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.