Serve as the technical point of contact during major site incidents, ensuring clear communication and rapid service restoration.
Conduct regular preventive maintenance on local network closets, servers, and endpoint devices to ensure systems are patched, secure, and optimized.
Execute standardized deployments for new site openings, technology refreshes, and site closures/decommissioning, adhering to central IT guidelines.
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Assist in creating mock-ups, or logic decision flows to visualize digital solutions for stakeholder buy-in and approval.
Serve as the primary point of contact between GTPC department and technical partners (IT/ system vendors) during system configurations and enhancements.
Drive the tracking of business requirements, deliverables, system issues, timelines, risks, and dependencies to ensure projects remain on schedule and within scope.
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Troubleshoot abnormal incident / fault based on SOP&EOP.
Escalated/update accordingly any severity event occurred according to the process and procedures.
Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment. Ensuring all work rendered are in adherence to Company policies and contract agreement.
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National Exercises: Lead annual PayNet DR exercises and PNB DR line testing
Cybersecurity Drills: Collaborate with Security Management to lead and execute high-stakes Cybersecurity Drills (Ransomware/Wiper scenarios).
New System Onboarding: Provide expert advisory and define scenarios for Mock Run Tests for all new systems. Evaluate SIT/UAT results to authorize the first-time failover to DR.
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• Conduct complete analysis of current/new systems, to identify the level of satisfaction of users, to identify strengths and weaknesses, to provide solutions for problems and to continually seek to improve existing systems.
• Collaborating with users and business analysts to conduct detail user requirement study. Translate business process and business requirement into a usable application system design that meets user needs and expectations.
• Analyse, plan, design, develop and implement core applications systems that satisfy business requirements or change requests.• Staying abreast with software/development technology trends, help to estimate the technology complexity of system solution projects/enhancements and upkeep technological stack.
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Engagement with project stakeholders with sales groups and key account team to support technical discussions, drive early engagement and basis of design
At least 5-8 years’ technical background and good commercial acumen
Bachelor’s degree in engineering or business disciplines with minimum 5 yrs of exposures in HVAC and/or DC equipment sales/business development/product management/technical support role.
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POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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As technical advisor to sales groups to support early engagement and strategic positioning in key projects
Engagement with project stakeholders with sales groups and key account team to support technical discussions, drive early engagement and basis of design
Pricing: As CMPO (Coordinated Market Pricing Office) and pricing champion to undertake key projects equipment optimizations and value engineering
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