Partner with Digital Transformation Committee and business leaders to recommend architecture investments.
Develop current-state and holistic future-state architecture from aspects of applications, data, integration, infrastructure and security; including transition strategy.
Drive simplification by reducing complexity, eliminating duplication, and enforcing modularity....
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation....
Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Supports Standard and Non-Standard Hardware, infrastructure (e.g. laptops, desktops, tablets, mobile devices, monitors & printers)
Database Management & Data Verification Assist with database-related activities, including checking, updating, organising and verifying information used by organisational systems while maintaining proper data accuracy, security and confidentiality.
Development of New System Functions Assist in developing new functions, modules, dashboards, reports, online forms, student/staff functions and other system enhancements required by the organisation.
AI-Assisted System Development Utilise appropriate Artificial Intelligence tools to assist with coding, troubleshooting, system improvement, interface development, automation and other digital solutions, subject to review and approval before implementation into live systems....
Provide ongoing detailed reporting and media learnings and offer campaign optimization recommendations with a justified point of view on a weekly and monthly basis.
Support the media planning team on digital performance campaigns, including strategy, planning, audience insights, and recommendations.
Understand the client’s business well and establish relevant and valuable digital KPIs....
Lead and manage the asset lifecycle process from procurement to asset disposal
Lead weekly team meetings with members in Asia
Work in conjunction with other IT Coaches on improving the quality of support services by identifying areas that need improvement through analysis, performance metrics reporting and identifying consistent and persistent problems from incidents...
Ensure network security solutions are implemented across all in-scope IT assets and perform ongoing verification to confirm completeness and accuracy of coverage.
Proactively identify opportunities to enhance and improve data security solutions.
Manage solution upgrades, patching, and technology refresh activities in line with RHB Group obsolescence, resilience, and patch management frameworks....