Communication
Verbal Communication
Logical Thinking
Attention to Detail
Problem Solving
Team Spirited
Responsible
Positive
Fast learner
Self-driven
Self-motivation
Proactive
Computer Hardware
Server Management
Local Area Network (LAN)
Wide Area Network (WAN)
Wi-Fi
Active Directory
Software Testing
Firewall
Virus Protection
Application Support
Application Security
IT Infrastructure
Troubleshooting
+23
Posted
6 days ago
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Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
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Execute functional integration test plans covering drive performance, regression, error handling and stress testing of HDD firmware on various host platforms (Window, Linux, etc) across SATA/SAS/USB interfaces.
Perform firmware update testing, SMART attribute validation, Drive Self-Test (DST), and power management verification
Collect and analyze drive diagnostic logs (DRM logs, SMART data) to identify and document failure root causes
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Conduct periodic performance reviews of active alliances, proposing strategic and operational adjustments when necessary to ensure sustainability and the value generated by partnerships.
Bachelor of degree, with at least 5 years experience in pharma marketing and sales management position
Proficient in oral and written English communication.
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Explore and pilot emerging automation and AI tooling to keep the team at the leading edge of operational efficiency.
Develop and maintain dashboards using Datorama, Power BI, Looker Studio, Tableau, Excel Power Query, and other tools.
Lead the BI strategy - design and maintain business intelligence applications and processes; champion alignment of BI measures in driving performance objectives.
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· Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
· Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability.
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Work with other GTS teams and business stakeholders to resolve cross-functional issues and represent end-user operational needs in service or product discussions.
Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date.
Use modern tools, automation, reporting, and AI-enabled assistants responsibly to improve troubleshooting, documentation quality, reporting efficiency, and operational productivity.
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Work with other GTS teams and business stakeholders to resolve cross-functional issues and represent end-user operational needs in service or product discussions.
Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date.
Use modern tools, automation, reporting, and AI-enabled assistants responsibly to improve troubleshooting, documentation quality, reporting efficiency, and operational productivity.
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Develop and manage IT budgets across the regional organization, ensuring cost-effective allocation of resources and vendor management across multiple countries
Analyze system performance across all regional locations and implement improvements to optimize efficiency and reliability
Plan, execute, and oversee IT projects aligned with organizational objectives across all five continental markets
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Provide hands-on technical support for IT hardware, software, operating systems, peripherals, and end-user issues, ensuring timely resolution and minimal business disruption.
Manage endpoint security, user access controls, and act as the first responder for IT security incidents, escalating organisation-wide issues to the IT Manager when required.
Manage backup operations, perform periodic restore testing, and maintain disaster recovery documentation to ensure business continuity.
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