A recognized Degree in Computer Science, IT or a related discipline.
Excellent analytical, interpersonal, and communication skills: written and verbal
We are recruiting a Senior IT Business Analyst to lead the global DMS Center of Excellence (COE) within the IT Commerce Team. The role is responsible for DMS strategy, service management, governance, implementation standards, vendor management, project delivery and continuous improvement. You will drive global DMS adoption, market rollouts, retrofits and technology innovation while delivering scalable, standardized and business-aligned solutions across operating companies.
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Provide ongoing detailed reporting and media learnings and offer campaign optimization recommendations with a justified point of view on a weekly and monthly basis.
Support the media planning team on digital performance campaigns, including strategy, planning, audience insights, and recommendations.
Understand the client’s business well and establish relevant and valuable digital KPIs.
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Develop and manage IT budgets across the regional organization, ensuring cost-effective allocation of resources and vendor management across multiple countries
Analyze system performance across all regional locations and implement improvements to optimize efficiency and reliability
Plan, execute, and oversee IT projects aligned with organizational objectives across all five continental markets
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Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
Strong analytical and problem-solving orientation; leadership and project management experience preferable
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May provide guidance and manage work of others for specific programs or objectives. Leads prioritization and planning for large strategic initiatives.
High quality Master Data is a part of a strong AI foundation, and this role will contribute to developing and maintaining the data foundations for Safety AI enablement. Apply advanced theoretical knowledge and establish new principles and concepts to independently address strategic business technology problems
Has deep business process domain knowledge and stays abreast of technology innovation in their domains
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Development of creative training modules with picture and video.
Design and implement assessment programs to identify potential and training needs. (assessments/ pre test & post test).
Responsible for conducting the training; local training courses in-house, at branches, and online. Coordinates training arrangements for external courses with SST Vendors.
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Development of creative training modules with picture and video.
Design and implement assessment programs to identify potential and training needs. (assessments/ pre test & post test).
Responsible for conducting the training; local training courses in-house, at branches, and online. Coordinates training arrangements for external courses with SST Vendors.
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Operational Excellence: Oversee the pulse of the business—from inventory forecasting and stock optimization to deal registration and pipeline management.
The Experience: 1–5 years in the IT/ICT industry (Sales, Product, or Channel roles). Note: High-potential fresh graduates with IT backgrounds are welcome to apply for the Executive track.
The Knowledge: A solid understanding of Cybersecurity, Network Infrastructure, or the wider IT landscape.
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Operational Excellence: Oversee the pulse of the business—from inventory forecasting and stock optimization to deal registration and pipeline management.
The Experience: 1–5 years in the IT/ICT industry (Sales, Product, or Channel roles). Note: High-potential fresh graduates with IT backgrounds are welcome to apply for the Executive track.
The Knowledge: A solid understanding of Cybersecurity, Network Infrastructure, or the wider IT landscape.
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Good communication skills; proficiency in English & Bahasa Malaysia. Ability to communicate in Mandarin will be a plus (may be helpful for dealing with Mandarin-speaking clients).
Proficient with Microsoft Office tools (Word, Excel, PowerPoint).
Open to candidates with full working rights for Malaysia
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Allocate resources effectively to ensure timely delivery of operational support and project objectives.
Oversee the administration, maintenance and continuous improvement of the Group's IT infrastructure, including servers, storage, networks, cloud platforms, hardware and software.
Ensure high availability, reliability and scalability of infrastructure to support academic and business operations.
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Work closely with diverse, international, cross functional teams in an end to end setup, collaborating with Salesforce Platform and Integration, understanding needs and shaping requirements to designing, building, and testing solutions.
Go beyond support work by owning specific topics within the Software CRM domain, driving improvements and contributing ideas that shape how products and processes evolve.
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