Negotiate with customers and determine reasonable on-the-spot settlements or replacements for baggage claims
Closely monitor Baggage Service Officer's performance and take necessary actions to help them improve
Responsible for performance reviews for Baggage Service Officers, including annual goal- setting/performance development plan, mid-year and year- end performance review
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Manage inventory accuracy through cycle counts, stocktakes, and real-time system updates; investigate and resolve discrepancies promptly.
Coordinate material supply to production sections (especially raw materials and laser lines) to minimise downtime and support both urgent small-batch jobs and scheduled volume runs.
Ensure proper handling, storage, and preservation of sensitive materials to prevent damage, contamination, or corrosion.
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Diploma or equivalent qualification with a minimum of 3 years of experience in warehouse operations, inventory management, logistics, or supply chain functions.
Working knowledge of inventory control processes and proficiency in Microsoft Office applications, particularly Excel; experience with ERP systems such as SAP would be an advantage.
Strong organizational skills with the ability to maintain accurate records, coordinate with multiple stakeholders, and support compliance-driven operational processes.
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