Employee Experience: Oversee the smooth execution of employee life-cycle events such as onboarding, benefits administration, leave management, and offboarding programs.
Data Integrity and Reporting: Ensure the accuracy of employee data within HR systems and generate regular reports to track key performance indicators (KPIs).
Continuous Improvement: Identify gaps, refine processes, and implement innovative solutions to enhance the overall effectiveness of the shared services model.
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Handle enquiries and feedback from incoming calls and walk-in customers.
Monitor daily sales administration and operations.
Record, organize, and compile customer feedback or complaints for management review.Adapt to new tools or organizational systems for documentation and order management.
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Deploy service rituals to maintain high level of service delivery and timely resolution of service and operation issues and escalation of issues, if applicable.
Fully responsible for achievement of all customer service targets (queue management, average waiting time, service level) at cluster level.
Responsible to drive branches deposit growth and cross selling revenue.
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