The Billing & Discharge Clerk is responsible for ensuring the accurate and timely processing of inpatient billing, financial clearance, and patient discharge activities in accordance with hospital policies, Standard Operating Procedures (SOPs), and regulatory requirements. The role is responsible for verifying and processing hospital charges, preparing and finalizing patient bills, coordinating insurance and Guarantee Letter (GL) requirements, collecting payments, and ensuring all billing documentation is complete before patient discharge.
The Billing & Discharge Clerk works closely with consultants, nursing units, pharmacy, laboratory, radiology, finance, medical records, insurance companies, Third Party Administrators (TPAs), corporate clients, and other relevant departments to facilitate a smooth and efficient discharge process. The incumbent is also responsible for maintaining accurate billing records, resolving billing-related enquiries, ensuring compliance with financial and healthcare regulations, and supporting continuous process improvement initiatives to enhance billing accuracy, reduce discharge turnaround time, and improve patient satisfaction.
Finalize patient discharge upon confirmation of financial clearance and completion of billing requirements.
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The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
